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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Subscriptions
What is a subscription to a lottery?
With a subscription you will bet on every consecutive draw of your favourite lottery until you cancel it. When you bet with a subscription, you receive a minimum of every 7th lottery bet FREE; you will be able to change your numbers at any time; and you will pay for your bets in the draws as you go! You can pause/reactivate your Subscription by selecting Active/Not Active from the drop down menu in the Status row at Subscriptions at any time.
To subscribe to a lottery online, select the lottery of your choice and choose to subscribe by checking the subscribe option beneath the numbers field.
How do I change my subscription numbers?
To change your subscription’s numbers, please go to the Play form of the specific lottery in question, select your new favourite numbers, and click the floppy disk icon on the right side of the My Lucky Numbers button to save them.
Make sure you're using Lucky Numbers for your subscription by following these steps: Go to My Account, click on Subscriptions, go to the subscription you wish to use Lucky Numbers for, and make sure that "From Lucky Numbers" is selected in the dropdown box. Click the Save button underneath if you made any changes.
Please note: Subscription tickets are purchased as soon as a draw opens, therefore any changes to your numbers will only take effect the next draw.
How do I play a subscription when paying with Skrill?
When paying with Skrill, please make sure that you have deposited sufficient funds in your account on the site in order to cover the cost of your desired participation. If you do not have sufficient funds, your bet will not be valid for the draw.
Click here to deposit funds in your account.
How do I pause/reactivate my subscription?
You can pause/cancel your subscription at any time by going to Subscriptions in your account, clicking on the active subscription, and submitting your cancellation request in the Subscription Settings. Our customer support team will swiftly process your cancellation of the subscription.
To reactivate a subscription head to Subscriptions in your account, and click on the inactive subscription that you wish to reactivate. Now simply click ‘Purchase Again’.
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